We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement (printed products only). Return shipping charges will not be refunded. Custom Orders are final, no exchanges or refunds. This also includes but not limited to: custom ordered printed products.

How To Return Your Product:

Choose from two ways to return:

•  Damaged Returns

  1. If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here’s how:

  2. Take a digital photo of your damaged product and the shipping container it arrived in.

  3. Attach your photos to an email and send them to artfactoryplus@gmail.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return.

  4. You will receive an email within 24-48 hours confirming that your photo return is being processed.

  5. Printed Products:  If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos. Please note:  If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

  6. Original Artwork: When your photo return is confirmed, you will ship your item back and enclose your completed return request. Once we receive the artwork, a full credit of the original artwork will be completed (excluding shipping charges).  We strongly encourage you to return the item via a trackable method. Commissioned artwork are final sale and will not accept return.

• Regular Returns: You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:

  1. Email artfactoryplus@gmail.com to obtain the return instructions for your order.

  2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.

  3. Return Address:

     The Art Factory Gallery

     4402 Lafayette Street

     Marianna, FL 32446