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Frequently Asked Questions
What is your shipping Policy?
We offer Free Shipping for United States.
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days (Due to COVID 19 please add 1 to 2 days extra). You will receive a tracking number as soon as your order has been shipped.
What is your Policy on Returns/Exchanges/Refunds?
We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement (printed products only). Return shipping charges will not be refunded. Custom Orders are final, no exchanges or refunds. This also includes but not limited to: custom ordered printed products.
How To Return Your Product:
Choose from two ways to return:
The Art Factory Framing & Gallery
4402 Lafayette Street
Marianna, FL 32446
How can I keep up with your new work?
Follow Michele Tabor Kimbrough by clicking on the social media tabs located on the side of her website page. See you there!
Can I have custom artwork created?
If you are interested in having a unique and personalized artwork, please contact Michele at info@TheArtFactory.gallery. A non-refundable deposit is required. Once the artwork is completed a digital proof will be provided. If you are not totally satisfied with the completed work, a full refund minus the deposit will be issued. Once the digital proof is approved and full payment made. The custom work is shipped and sale is final.
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
100% Guaranteed Satisfaction
This website provides a secure checkout with SSL encryption.
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Original Art is created with archival papers, canvas, and paints.
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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.
This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
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