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Frequently Asked Questions

 

What is your shipping Policy?

We offer Free Shipping for United States.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

What is your Policy on Returns/Exchanges/Refunds? 

We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement (printed products only). Return shipping charges will not be refunded. Custom Orders are final, no exchanges or refunds. This also includes but not limited to: custom ordered printed products.

How To Return Your Product:

Choose from two ways to return:

  1.  Damaged Returns
    1. If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here’s how:
    2. Take a digital photo of your damaged product and the shipping container it arrived in.
    3. Attach your photos to an email and send them to info@TheArtFactory.gallery. Please include your order number, shipping ID or item number, a brief description of the reason for the return.
    4. You will receive an email within 24-48 hours confirming that your photo return is being processed.
    5. Printed Products:  If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos. Please note:  If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
    6. Original Artwork: When your photo return is confirmed, you will ship your item back and enclose your completed return request. Once we receive the artwork, a full credit of the original artwork will be completed (excluding shipping charges).  We strongly encourage you to return the item via a trackable method.

  1. Regular Returns: You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:
    1. Email info@TheArtFactory.gallery to obtain the return instructions for your order.
    2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.

Return Address:

The Art Factory Framing & Gallery

4402 Lafayette Street

Marianna, FL 32446

How can I keep up with your new work?

Follow Michele Tabor Kimbrough by clicking on the social media tabs located on the side of her website page. See you there!

Can I have custom artwork created?

If you are interested in having a unique and personalized artwork, please contact Michele at info@TheArtFactory.gallery. A non-refundable deposit is required. Once the artwork is completed a digital proof will be provided.  If you are not totally satisfied with the completed work, a full refund minus the deposit will be issued. Once the digital proof is approved and full payment made. The  custom work is shipped and sale is final.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

100% Guaranteed Satisfaction

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Original Art is created with archival papers, canvas, and paints.

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